It is called quality management system to the operating mechanism of a organization to optimize your processes. The objective is to guide information, machinery and work in such a way that customers are satisfied with the products and / or services they acquire.
The quality management system, therefore, points to the coordination of procedures and resources for improve the quality of the offer . A satisfied customer always implies a benefit for the company : higher profits, loyalty, less expenses in solving problems, etc.
It is possible to understand quality management systems as tools for the planning, execution and evaluation of business projects with the quality as an end To meet its objectives, it can use different methodologies, techniques and strategies.
With respect to the strategies, the company must establish well-defined policies and aim its efforts at objectives Clear, always having as a priority the satisfaction of its customers through products and services of the highest possible quality. Since the budget is always limited, it is important to find the right balance between all the elements, to avoid that the quality is affected considerably.
Quality control is one of the fundamental points of any product manufacturing process or service conception, and can be carried out in various ways, depending on the item, the budget available, the level of secrecy associated with the project, etc.
Among the methods used for quality control is the so-called testing, sometimes translated as "testing" or simply "test "These are tests of various types to ensure that a product or service meets quality requirements; for example: that a video game can be completed without serious errors, that an electronic device works without problems such as overheating its battery or that a television service on demand allows its users to rent content through its interface.
A key element in quality management is the human capital . The quality management system must contemplate the training and control of workers so that they develop their functions in a successful way.
The quality management system must also analyze the operation of the machines and of the dispositives employees by the company to get the production reach the highest possible quality.
It is important to note that, with an efficient quality management system, the client obtains products and / or services according to their requirements, eliminating their need to make claims and lose weather . A customer satisfied with the quality of the acquired, in addition, will again rely on the proposals of the company in question.
Of course get the Customer satisfaction It is not as easy today as until the end of the 80s, for example, since the access they have today to information is such that they have many more tools to demand a higher quality standard to your favorite companies, to the point of being able to elaborate very specific technical proposals regarding the inclusion of certain electronic functions or components.
In other words, the work of the personnel in charge of the quality management system of a company is a very arduous task, whose difficulty is constantly growing given the also constant expansion of the Internet and the possibilities offered to its users . Being aware of the needs of consumers no longer only involves evaluating their responses with respect to previous products and services, but also reviewing the same information they find on the Web.
